The Project
In early 2023, I partnered with Eduflow Academy to develop a course for instructional designers and other learning and development professionals who wanted to strengthen inclusion and accessibility within their organizations.
Building Inclusion with Quality Assurance was a 3-week, cohort-based experience built around a practical goal: rather than treating inclusion and accessibility as separate initiatives or final checkpoints, learners explored how to embed them directly into their existing quality assurance processes.
The course combined independent learning, peer feedback, direct feedback from me, and optional weekly live sessions. By the end, each learner developed a custom QA framework tailored to their own organization—something they could actually take back to work and use.
The Process
My obsession with quality and data—and my dedication to inclusive learning environments—were really the starting points for this course. I wanted learners to see QA not only as a way to create more consistent learning products, but as a systematic opportunity to embed inclusion, diversity, and accessibility throughout the design process.
I structured the three weeks around the progression needed to make that happen. Learners first explored how to build organizational support and demonstrate ROI, then identified opportunities and barriers to integrating inclusion into existing QA processes. During the final week, they evaluated different approaches to measurement and used what they had learned to build their own custom QA rubric.
Because the experience was intentionally social and project-based, learners regularly exchanged anonymous peer feedback in addition to receiving feedback from me. I also facilitated optional weekly live sessions where we could dig deeper into the material, discuss challenges, and learn from one another.
The Result
Learners completed the experience with a custom quality assurance framework designed around the needs of their own organizations, moving the course from theory into something immediately applicable to their work.
The course also reinforced something I strongly believe about adult learning: people bring valuable experience into the room. My role wasn't simply to teach a framework, but to create the structure, resources, feedback, and community that allowed learners to build something meaningful from what they already knew.
The original course was hosted by Eduflow Academy, which closed after Eduflow was acquired by Multiverse. Since the original learning experience is no longer available, I recreated a condensed version in Articulate Rise to preserve the course for my portfolio and give you a chance to explore it for yourself.
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